For many, AP processing is a labyrinth of manual entries, exceptions and email threads. Now six months into the global pandemic, with more than 90% of staff working remotely at least part of the time, the exception processing and communication challenges for staff and management have only gotten worse.
The economic consequences of COVID-19 have placed increased pressure on business cash flow and profit margins. Vendors are in the same boat and are even more desperate to be paid. The result: AP staffers are getting more email and phone inquiries that need to be researched, documented and resolved while keeping a sharp eye out for fraud.
Great Article highlighting these in SDC here (warning external link)